Close-circuit Coordinated Care

360-degree Care Engine enabling
healthcare enterprises to offer
hyper-personalized, clinically enabled
experience for patients/ consumers

Close-Circuit Coordinated Care Platform leverages
Data and Clinical protocols led Personalization to deliver
Game-changing experience for patients / consumers

  • Integrating all your disparate data systems
  • 10+ data processing engines to make your clinical and commercial data meaningful and useable
  • Platform agnostic – Cloud and/or On-prem
  • Enabling one customer view and patient journeys
  • Putting data access and management back in your control

1bn+

parameters
processed

1bn+

parameters
processed

60mn+

unique patient lives
integrated and
managed

60mn+

unique patient lives
integrated and
managed

30+

data information
systems (HIS, LIS)
integrated with deep
regional expertise

30+

data information
systems (HIS, LIS)
integrated with deep
regional expertise

10+

processing engines,
including NLP,
de-identification,
de-duplication, ICD
/ Loinc Coding

10+

processing engines,
including NLP,
de-identification,
de-duplication ICD
/ Loinc Coding

50+

dashboards
with industry
best practice
KPIs

50+

dashboards
with industry
best practice
KPIs

Platform Agnostic
Data Technology

Implementations across AWS, Azure, On-prem

Platform agnostic data processing engines

Multi-modal databases to enable series of
strategic, financial, operational, marketing and
analytics / AI applications

Proprietary processing
engines to streamline
Healthcare & Clinical Data

Healthcare dictionary across 25+ therapy areas

ICD & Loinc mapping with healthcare dictionary

Custom-made NLP engines with clinical
keywords and meta tag extraction

360-degree
Intelligence Suite

50+ dashboards with 300+ industry best practice KPIs

Strategic, Financial, Operational, Clinical, and Predictive Dashboards

Therapy specific clinical intelligence suite

State-of-the-art Revenue Cycle Management Analytics Suite

  • Hyper-personalized recommendation engine with 1000+
    pre-integrated clinical rule engines
  • Implemented across 25+ therapy areas
  • 14+ use-cases to maximize patient experience, lifetime
    value and clinical outcomes

20mn+

patients managed
with personalized
recommendations

20mn+

patients managed
with personalized
recommendations

30mn+

recommendations
generated and
delivered

30mn+

recommendations
generated and
delivered

18-20%

revenue upside
delivered

18-20%

revenue upside
delivered

10%+

improvement
delivered in clinical
and diagnostic
outcomes

10%+

improvement
delivered in clinical
and diagnostic
outcomes

15%+

upside in patient
retention and
repeat rates

15%+

upside in patient
retention and
repeat rates

Continuum of Care

Detailed recommendations across
continuum of care across each step of the
patient journey

Personalized engagements across 25+
disease conditions

Customer friendly multi-lingual
communications (implemented across 10+
languages)

Omni-channel Delivery

Truly omni-channel: SMS, Email, WhatsApp, IVRS, Web push, App notifications, Counsellor and Doctor

Clear call-to-actions to enable and monitor detailed commercial and clinical outcomes

Proprietary Risk Scores

Disease specific risk algorithms implemented across diabetes, cardiovascular, kidney health, liver health, amongst other therapies

Complete Wellness Score to assess the risk of inpatient intervention

Clinical Creative
Content Support

Proprietary data and protocols backed customer friendly clinical content

Ready to use and ready to customize
multi-format and multi-purpose content

  • Enabling end-to-end Digital Transformation
  • Preventing leakages and driving productivity at each step leveraging technology and data flows
  • Empowering patients through touchless digital and tech-enabled patient experience

10+

technology
modules across
patient journey

10+

technology
modules across
patient journey

30+

sub-modules
thoughtfully built
to enable digital
readiness

30+

sub-modules
thoughtfully built
to enable digital
readiness

100+

healthcare
enterprises/
customers

100+

healthcare
enterprises/
customers

6+

countries with
implementations
ensuring global
needs / compliance

6+

countries with
implementations
ensuring global
needs / compliance

150+

cities with
implementations
ensuring local
needs / preferences

150+

cities with
implementations
ensuring local
needs / preferences

Tech-enabled
Coordinated Care

10+ technology modules and
systems across the patient journey to
ensure water-tight and seamless
coordinated care

Tightly stitched modules to ensure
seamless flow of information and
actions at each step

Booking Engines

Multi-format chatbots – WhatsApp, Web, Voice –
to empower patients for seamless booking

Call Centre platform to empower customer care
executives to offer personalized experience

Digital Health

Enterprise-grade white-labelled EHR and
eHealth platform

Intelligent decision support – powered by
protocols as well as machine learning on
prescribers’ prescription pattern

Home Care phlebotomy application for
automated route allocations and transparent
/ touchless patient experience

Net Promoter Score
based Patient feedback

Most advanced customer feedback system
custom-built for healthcare enterprises

Captures feedback for every patient episode and
touch point to ensure 100% transparency

Loyalty with
Clinical Twist

Reward customers for good behaviors and
positive clinical outcomes

Multi-parameter engine basis spend, timely
compliance, preventive checkup, clinical
parameter / outcome improvement,
demographics, among other things

Marketing and Campaign
Management (including
clinical meta-tags)

Custom-crafted campaign and marketing
management system for healthcare enterprises

Patient journeys and communications basis
clinical health and profiling

Close-loop outcome monitoring with 100%
transparency on what is working and what is not

Please leave your
details here so we can
take the conversation
forward.